Who We Are We are a Canadian company that has a Mission to provide the best products and services possible in the areas in which we do business. We will engage in business in the most ethical and responsible ways possible. We will endeavour to ensure the customer is satisfied and their information and privacy is safeguarded by implementing all policies and measures above and beyond what is legally required. At this time we are currently an on-line store only. We will be presenting at trade shows and conducting demo events of our products at select locations across Canada. In the future we may have an actual "brick and mortar" store front location and we may expand our services to include equipment rentals but at this time we are an online retailer only. However, being an online store will not diminish our customer service in any way. Our goal is to beat or exceed the service you receive from some of the biggest and most reputable online stores such as Amazon.
Contact Information Our business is registered under the following address: 1926-165 Legion Road N Toronto, Ontario Canada M8Y 0B3
The best way to contact us is by email eMail: MysticPointTech@gmail.com
Notice of Intention We are committed to safeguarding the personal information, also referred to as personally identifiable information, privacy and security of all our customers, associates, business partners and anyone that interacts with us. The personal information you provide to us will only be used to fulfill your requests, transactions and purchases. We will take every measure within our ability to safeguard this information and to meet all government regulations that pertain to information privacy. This information will never be revealed or disclosed unless required to by law or as outlined within this policy. This information will not be misused.
Some information such as IP Address and that stored in cookies may be used as part of this sites features. This information is not considered personally identifiable information and is used by various third parties, cookies, marketing and advertising systems and to perform analytics. This policy will endeavour to discuss all of these uses and functions.
Legal Obligations We will endeavour to meet or exceed al legal requirements. As such we may be required to keep some information for legal purposes. This may include for taxation or to ensure that there is no abuse or harassment that occurs via any posts on our blogs or social media sites.
Disclosure of Information We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Questions, Comments or Concerns You may contact us at any time with any questions, comments or concerns regarding this policy or any other product or service offered on any of our websites via one of the contact methods listed at the top of this policy.
Breaches of Security Any breaches of security or violations of our customer's privacy by anyone will be prosecuted within the full measure of the law. We will post notifications of any breaches on our web site within 7 days of confirmation of breach.
In some cases we may not be made aware of any breaches of security if they occur on any of our parter's sites or on any of the websites, businesses or services we interact with... for example we may not be aware if there was a breach on our email providers site.
Collecting Personal Information Personal information will only be collected as it is required for certain functions and processes such as to post comments on our blog, to subscribe to a newsletter or to make a purchase. The exact details are listed throughout this policy. We will only collect and keep information as is required by law.
Disclosure and Sharing of Personal Information Personal information will not be disclosed or shared unless required to laws. Some of our 3rd parties will collect certain types of information for the purposes of advertising and other processes.
Deletion of Personal Information We will delete any and all personal information, blog posts or otherwise upon request by anyone that interacts with our site(s) unless we are required to keep certain information by law. You may submit these requests using one of the contact methods listed at the top of this policy. All requests for deletion of information will be addressed as quickly as possible.
Browsing our Website When you visit or browse and of our sites we do not require, collect or store any personal information.
Subscribing to Newsletters, Registering or posting on our Blog When you subscribe to a newsletter or register on our site to make comments on blogs or for other reasons we may ask you to provide some information such as your name and email address. This information will be stored indefinitely. We will delete this information and remove any posts or subscriptions at your request. You may do so by either calling us or emailing us via one of the contact methods listed at the top of this policy.
When You Make a Purchase When you make a purchase we require information such as name, address (for delivery or tax purposes), phone number and payment methods such as credit cards. We offer multiple methods to make a payment and we will endeavour to only collect information that is needed to fulfill your purchase and to honour any governmental regulations. We will keep this information only as is required by government and taxation regulations. We will delete any information that you request to be deleted so long as it is not required by government, law or taxation. You may submit a request to delete this information using one of the contact methods listed at the top of this policy.
Purchases can be made either online or by email or telephone using any of the contact methods provided.
3rd Parties and Server Hosting We partner with third parties such as Weebly, Amazon, iTunes, Google and others to provide Server hosting, email services, analytics, advertising, affiliates or referral services.
Our websites are hosted by Weebly.
Our domain registration is through GoDaddy and Weebly.
Our email is provided by Google and Zoho Mail.
Our telephone services are provided through MajicJack
We also have, or in the future will have, social media accounts with Instagram, Facebook, Google+, Twitter, Pinterest and LinkedIn.
The following are some examples:
It is important to note that some of your personal information may traverse or be held by systems beyond our control. For example, if you email us your contact info, Google may have backups or other methods that may prevent the complete deletion of that information. However, we will make every reasonable effort to delete any information you ask us to delete.
Due to technical interactions with these third parties some information stored in items such as cookies may be used by these third parties to create targeted advertising campaigns. Widgets, ads, and other technologies may also be used throughout these web sites and social media providers that contain non-personal information for tracking and analytics purposes.
Social Media We have accounts or will have accounts on leading Social Media systems such as
Do Not Track Some browsers have Do Not Track (DNT) capabilities. Since our web sites are hosted by Weebly we are subject to the DNT capabilities and policies of Weebly.
Email We currently endeavour to meet or exceed all requirements for all Canadian Anti Spam Legislation. We currently do not conduct E-Mail Campaigns, Advertising, Marketing or email customers unless in response to a question or enquiry. All email correspondence will include a method to unsubscribe within the email and identifying information to show that the email is from one of our web sites.
Indemnification Mystic Point Technology Solutions Inc nor any of its websites, staff, representatives, affiliates, partners, trustees or others are responsible for any breaches of any customer information or any loss of data, privacy or financial loss resulting from any breach.
SSL Weebly shopping cart employed by our sites and services use SSL Technology.
PCI Compliance Weebly maintains its own policies and PCI Compliance ratings/governance.
Malware Scanning and Intrusion Prevention and Detection Weebly conducts its own Malware scanning, intrusion detection and prevention. Other 3rd parties we interact with also have their own security measures. our corporate network is password protected and secured behind a firewall.
COVID UPDATE - Please note that currently due to COVID no shipping companies are offering delivery time guarantees and all delivery times/dates are beyond our control.
Our website does not automatically calculate shipping or display availability so before placing an order please check with us to ensure we have stock, can ship to you and the shipping costs if any. Otherwise if you place an order and then find for any reason including shipping costs or lack of availability and need to cancel the order we will have to charge a 3% fee. This is because the credit card processing companies no longer return the fee for cancelled/refunded orders. So it is imperative to check with us before you place any order by either calling 647-951-7380 or emailing info@MysticPointWaterSports.com.
You can read our full shipping, return and other store policies by clicking HERE