Customer Comments & Reviews
Unfiltered and unbiased stories, experiences, comments and product reviews
"Our greatest glory is not in never falling, but in rising every time we fall."
Wow Theo this has to be one of the best emails I have ever received, thank you. Being on the water has done so much to feed my mind, body and soul and to be able to run a business that lets people realize their dreams is a wonderful thing. It isn't always easy, but when I hear feedback like this it makes all the hard work worthwhile. I remember when you first got your boat and unfortunately would not have the opportunity to go sailing for several weeks after that -- so you set it up on your balcony -- I loved that shot! But even better was when you sent me the video of your kids jumping on the trampoline and pretending to be at sea with you -- I didn't share that here but that was great! So many of my customers by sailboats with the dream of teaching their kids to sail and introducing them to this wonderful sport -- what could be better than that? Thank you Theo for making what I do worthwhile. -Ivano
|
"I learned that courage was not the absence of fear, but the triumph over it. The brave man is not he who does not feel afraid, but he who conquers that fear."
|
Mohamed - XCAT with RowVista
"With my limited sailing experience I was able to take full control for over 20 hours of sailing single handed. It goes really fast and easy. Tacking by moving your weight forward using the amazingly designed automatic rudder is extraordinary. With a crew of 2 we hiked, we jibed and it was fun. So far, I sailed it in wind speeds 5-11 knots. I felt very safe ... I sailed the XCAT with a friend of mine who is an experienced sailor and he was amazed with the boat quality, light weight and the simplicity of assembly-disassembly procedure. I also see the boat brings attention from other boaters with lots of thumbs up. One has to say that there has been a lot of engineering in this boat. "
|
|
|
|
"I have to tell that switching gears between sailing and rowing rigs takes less than 10 min. ... when the wind died ... I switch[ed] gears to rowing and continued the fun during a beautiful sunny day. It is really fast, smooth and enjoyable. Very entertaining workout. The forward movement is a great and unique feature of this boat. When my daughter was rowing, other boaters were surprised how easy and fast this thing goes! "
|
"Overall I am totally satisfied with this high quality boat and highly recommend it to others. ... The dealer is also is very supportive and responsible. He responds to emails almost immediately. He is honest and highly professional. " -Mohamed
|
"Thank you for this great review Mohamed! I was always a wind fanatic but when the wind died I was just bored. Then when I read your review it got me thinking seriously about rowing. Then another customer who got an XCAT with RowVista also told me how much he began to enjoy rowing. So I took the plunge and got a RowVista myself and I have to say I love it! Now it's become one of my favorite things to do - so thank you for turning me onto this amazing sport. -Ivano
|
|
"Go confidently in the direction of your dreams.
Live the life you have imagined."
|
Dan - Tiwal 3
"Hi Ivano.
Many thanks for all the advice both pre- and post purchase on the Tiwal. I've been sailing it at every opportunity I get. It's incredibly fun and I was sailing within 3 hours without any previous training or experience other than your primer and our correspondence. |
|
Your customer support is phenomenal in a time where it's all too common for a retailer to 'disappear' following a sale. I very much appreciated you making yourself available to answer my many questions and to provide advice. The boat is awesome and beyond convenient. My initial concerns about price have evaporated after seeing the quality and precision workmanship on it. This thing is a beast and is going to last me a long time... It will probably get passed down to the girls once they are a bit older. They love sailing with me and are learning to help me set it up and sail.
Thanks again for the recommendation. I'm super happy with it!" -Dan
Thanks again for the recommendation. I'm super happy with it!" -Dan
Thank you Dan. It was great coming out to meet you and teaching you how to sail! Since then I know you've become a great sailor and have moved on to a bigger boat and I couldn't be happier that I was a part of your journey. In fact , the gentleman who subsequently bought your Tiwal called me and told me how much he and his family love sailing it also. One of the things I love hearing the most is when customers tell me they want to teach their kids to sail. This has to be one of the greatest gifts you can give someone and I am honored to play a part in something so special. Thank you again and I hope we cross paths on the open sea one day! -Ivano
"If you can dream it, then you can achieve it. You will get all you want in life if you help enough other people get what they want."
Scott - Eleveight & Brunotti
"Purchased a 17 m and 12 m Eleveight RS kite and bar. Also a Brunotti wet suit and travel kite board bag. All items I was very happy with and top Quality The service and technical questions I asked were answered with professionalism and knowledge on the gear. I would highly recommend Mystic Point Water sports. Thanks again." -Scott
|
|
|
|
Thank you Scott! It was a pleasure talking gear and helping you create an amazing quiver. These Eleveight kites are something special and I love hearing other people discover how great they are too. They are just so well rounded and stable it's too good a secret to keep. I especially loved that beach self-launch video you sent. And don't forget that Litewave Kick-S board that has now become both our favorite twin tip! Can't wait to see you boosting to the moon with these kites! How many days till summer? p.s. Hope you don't mind me using the 'man on a mission' shot on the right... -Ivano
|
|
"Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy."
Bill - MiniCAT 460
"Although I have not had a chance to get my new Minicat 460 into the water yet I wanted to take a moment and comment on my experience to date with Mystic Point Water Sports and in particular the owner Ivano. I will give an update on the boat later this summer. I can not give enough credit to Ivano for helping me get what I think will be the perfect boat for my families use. Late last summer after much research I contacted Mystic with some questions through site email. To my surprise within a short period of time Ivano (the owner) emailed me back with some very helpful answers as well as giving me some more points to consider. It was very useful as I am pretty much new to sailing. Ivano actually set up with myself and a friend to meet and take us out on a demo ride in the fall, but unfortunately due to work I had to cancel last minute. But then I contacted Ivano again and he let me know he would be at the Toronto boat show. I travelled down to the show with a friend and met up with Ivano where he enthusiastically took as much time as we needed to answer all our questions and show the boats to us. There were lots of boats at the show to consider but that night I contacted Ivano and purchased my Minicat 460. From that point on Ivano took control and arranged all shipping from Europe. I really can’t imagine the whole purchase and delivery going any better. Absolutely easiest purchase and delivery ever! The boat came in perfect condition with Ivano contacting me to make sure. Even after the completed purchase I contacted Ivano with some random questions on sailing gear and he was able to clarify and give some great advice on what to look for. Many thanks to Ivano and Mystic Water Sports for all the knowledgeable service provided. I would highly recommend Mystic Point Water Sports to anyone wanting to get out on the water. " -Bill
Thanks for the kind words Bill! I think we both agree that there are few things in life better than being on the water, feeling the sun on your skin and the sound of nothing but wind and waves. Looking forward to going sailing with you this summer and share in that joy first hand. Great choice on your new sailboat! I once wrote a blog post about why the MiniCAT460 is my favorite MiniCAT (CLICK HERE TO READ) and I can't wait to hear what you think of your new boat after you've had a chance to sail her. -Ivano
"The body heals with play, the mind heals with laughter, and the spirit heals with joy."
|
Laura - Kiteboarding Lessons
"I received kiting lessons from Ivano and he is very knowledgeable and passionate about kite boarding. He is a very friendly guy and is committed to helping people improve and love the sport. He has gone above and beyond to help me with my progression. He helped me become more comfortable on land with flying the kite, as well as ensuring my safety at all times. He always knows as a beginner when the conditions are too extreme for me and always makes sure I do not go out into any type of water that is past my level. It is because of Ivano that I have started to progress going up wind. He is always available for teaching, in fact he is more available than I am - letting me know when the wind is expected and sometimes I'm not even free when he was willing to teach. I would recommend Ivano to anyone that wants to learn to kite, regardless if you have tried it yet or not. He also always has reliable equipment and different kite sizes so that you can progress more steadily based on different wind speeds and required kite sizes. Highly recommend!! We've become great friends on and off the water." -Laura
|
|
Thanks for the kind words Laura but people are going to think I paid you to say such nice things. Learning to kite takes good instruction, appropriate conditions, a proper location, the right equipment and a great student -- and I definitely got that last one in you. As an instructor I couldn't ask for more than to teach someone with your passion, dedication and perseverance. Your hard work is paying off and this season you are going to be kiting and jumping like a rock star. I can't wait to see what you accomplish in this amazing sport. Thank you for trusting me with your safety, your mentoring and your friendship. PS. I love this pic of us in the water, it shows your focus and determination while I've got your back. Aloha my friend. -Ivano
|
|
And thanks to our friend Keiron from "We Love Kiteboarding" for the great pic that captured this awesome moment.
"The body heals with play, the mind heals with laughter, and the spirit heals with joy."