I just received an email the other day from customers Shawn and Jill - They recently took delivery of their new XCAT with Sailing Kit and RowMotion. It was snowing in Vancouver but a few days ago it hit 20 degrees and was like summer so they sent me a note after their first two outings and I wanted to share the pics and note. Thanks Shawn and Jill - I was smiling the whole time I read this. It feels good helping someone do something or get something that brings them happiness.
I always say that the one thing better than doing is teaching. I love sharing my passion for wind and water sports with others and seeing the joy it gives them. Or meeting someone who loved sailing in their younger years but hadn't dreamed owning a sailboat because they didn't have the space ... and seeing their eyes light up when they see that portable and inflatable sailboats are a reality. I'm very fortunate and blessed to be able to do something for a living that gives people so much enjoyment.
I recently had a gentleman call me who was interested in getting into sailing and had never done it before. We went over the characteristics and differences between catamarans and monohulls and he decided the Tiwal was right for him. So I delivered him his new boat and spent an hour or two showing him how to rig on sail her on the lawn of his cottage. Unfortunately we didn't get to go sailing that day but I couldn't wait to hear his comments after he had a few sessions. The other day I was lucky enough to receive this from him:
Many thanks for all the advice both pre- and post purchase on the Tiwal. I've been sailing it at every opportunity I get. It's incredibly fun and I was sailing within 3 hours without any previous training or experience other than your primer and our correspondence.
Your customer support is phenomenal in a time where it's all too common for a retailer to "disappear" following a sale. I very much appreciated you making yourself available to answer my many questions and to provide advice.
The boat is awesome and beyond convenient. My initial concerns about price have evaporated after seeing the quality and precision workmanship on it. This thing is a beast and is going to last me a long time... It will probably get passed down to the girls once they are a bit older. They love sailing with me and are learning to help me set it up and sail.
Thanks again for the recommendation. I'm super happy with it!
I've got to say this note made my day. I couldn't feel happier about this feedback and knowing that Dan and the girls will get many years of enjoyment form Sailing. Sailing has declined over the years but is making a resurgence as people realize how amazing a sport and activity it is. I feel sailing should be on everyone's bucket list and I'm glad to have another happy customer and friend.
If you'd like to experience the joy of sailing for the first time or rekindle the old flame for wind and waves, then please do not hesitate to contact me and I'll make sure you get VIP customer service and a boat you will be happy with for years to come. It's not to late to end the summer with a bang!
There's few things more rewarding in my business than hearing about how satisfied a customer is and the joy they feel from getting back onto the water. Thank you Theo for the great message you just sent me and letting me use your words and images in the blog.
There are no words to describe the feeling! Especially since I've waited so long to be back at sea again! The boat is very fast and easily maneuverable, but I guess you already know that. ;)
As I said there are no words, so I'm sending you another e-mail with a link that will give you access to some photos and a small video which you can use as you wish. The sun was so bright that I could hardly see my phone's screen, but the result is not so bad after all, for the first time.
Anyway, I cannot thank you enough for your patience, your passion, your insights and for making all this a reality for me!
We just received the following customer review of his new XCAT sailboat with Row Vista and I wanted to share this and say Thank you for the kind words. Also below is a quick video clip of his XCAT on the St.Lawrence... Looks like September is the new July so at this rate we should be sailing into October and with wait times for a new boat at an all time low, now is a perfect time to get you a new sailboat that you can sail into fall and be ready as soon as the ice clears in the spring...
XCAT arrived home in 4 boxes. Everything was installed correctly including sails, rudder, net and rowing accessories in 2 and half hours. Of course I had to read the instructions and watch the videos during the first assembly. But was not really difficult. Moving the XCAT on the provided wheels up and down the lake was easily done single handed.
I tried the RowVista first. It is really fast, smooth and enjoyable. Very entertaining workout. The forward movement is a great and unique feature of this boat. When my daughter was rowing, other boaters were surprised how easy and fast this thing goes!
With my limited sailing experience I was able to take full control for over 20 hours of sailing single handed. It goes really fast and easy. Tacking by moving your weight forward using the amazingly designed automatic rudder is extraordinary. With a crew of 2 we hiked, we jibed and it was fun. So far, I sailed it in wind speeds 5-11 knots. I felt very safe. Hoping with some training, I will get the courage to try the 15 knots sailing. I sailed the XCAT with a friend of mine who is an experienced sailor and he was amazed with the boat quality, light weight and the simplicity of assembly-disassembly procedure. I also see the boat brings attention from other boaters with lots of thumbs up. One has to say that there has been a lot of engineering in this boat.
I have to tell that switching gears between sailing and rowing rigs takes less than 10 min. I was sailing at the same time with someone who has a Minicat and it is clear that the Xcat is faster. But what is more important is that when the wind died, he headed back home and I went to switch gears to rowing and continued the fun during a beautiful sunny day.
Only one con, the left oar's latch opens sometimes spontaneously during rowing making the oar loose. I contacted the dealer and sent some pictures to get an advice. He immediately contacted the manufacturer and they sent me a replacement part right to my door.
Overall I am totally satisfied with this high quality boat and highly recommend it to others. I am planing to store the hulls on hangers in the garage during the winter. The dealer is also is very supportive and responsible. He responds to emails almost immediately. He is honest and highly professional.